My order is lost/damaged/missing items

If your order has damaged or missing items

We pride ourselves on our quick same day dispatch, and always aim to get your orders out on time and safely packaged for transit. We operate high definition cameras on our dispatch tables to make sure that all our orders are picked and packed correctly before dispatch, but in the event we do mess up your order and you find we’ve sent the wrong item/s or something is missing or damaged, please get in touch with our Support Team who will resolve this for you immediately. 

Please reach out to our support team by filling out the contact form.

Contact Support


If your order is lost in transit / stolen from your property

Standard Shipping - Australia Post
As parcels on this service are Non-Signature Required Caktus Vape nor AUS Post are able to refund or replace items that have been lost or stolen after being successfully delivered to your property. If your parcel has been marked as Delivered but you have not received the parcel please call AUS Post on 03 8847 9045 and quote your tracking number to launch an investigation.

Express Shipping - DHL Express
As parcels on this service are Signature Required, please ensure someone is available to receive the item(s) on arrival. If your parcel has been marked as Delivered but you have not received the parcel please call DHL on 13 14 06 and quote your tracking number to launch an investigation. Alternatively you can contact our support team and we can launch an investigation with DHL on your behalf.

Please reach out to our support team by filling out the contact form.

Contact Support

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