DHL Express (Prescription ONLY)

Why can't I see DHL Express shipping at checkout?

DHL Express has implemented its own company policy around shipping vape products. They require us as the shipper to digitally provide them with a copy of your prescription before we dispatch your parcel. Because of this, you will only be given the option to ship with DHL Express at checkout if you have a prescription uploaded to Caktus Vape. If you don't have a prescription uploaded to Caktus Vape, you will be given a standard and express option with Australia Post only.

DHL Express Price Increase from Jan 2022

Due to the extra administration involved in DHL processing nicotine prescriptions and rising fuel and freight costs across the board, DHL Express has increased its prices starting January 2022.

DHL Express continues to be heavily subsidised by us, but we have had to increase the free shipping threshold and base shipping prices in line with DHL's new prices.

To limit the impact on some customers, we have introduced a new Express shipping option through Aus Post, 2-5 Business days to metro city addresses. Shipping times with Aus Post will improve once borders open up between NZ & Australia and more commercial flights become available. There is no price increase on all other services.

Still need help? Contact Us Contact Us